Privacy Policy
The Stroke Shop LLC ("The Stroke Shop," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our websites, purchase products, request fitment or service assistance, communicate with us, or otherwise interact with our business.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Name, billing address, shipping address, email address, and telephone number.
- Order, purchase, return, refund, and transaction information.
- Vehicle information you provide for fitment or product assistance, such as year, make, model, engine, and modification information.
- Messages, support requests, form submissions, and other communications you send to us.
- Email and text-message communication preferences and consent records.
When you use our websites, we may also automatically collect information such as IP address, browser type, device information, pages visited, referring pages, interactions with the website, and similar usage data.
2. Payment Information
Payments made through our online store may be processed through third-party payment and ecommerce service providers. Payment information may therefore be collected and processed by those providers in accordance with their own privacy and security practices.
We use payment-related information as necessary to process transactions, manage orders, address refunds or disputes, prevent fraud, and maintain business records.
3. How We Use Information
We may use information we collect to:
- Process and fulfill orders.
- Arrange shipment or dropship fulfillment of products.
- Provide product, fitment, technical, or customer support.
- Communicate about orders, shipping, returns, refunds, warranties, or service requests.
- Operate, maintain, secure, analyze, and improve our websites and services.
- Detect or prevent fraud, abuse, security incidents, or unlawful activity.
- Send promotional emails or text messages when permitted by applicable law and your communication preferences.
- Comply with legal requirements and enforce our policies and agreements.
4. How We Disclose Information
We may disclose information to service providers and other parties when reasonably necessary to operate our business, including:
- Payment processors and ecommerce providers.
- Product manufacturers, distributors, dealers, and fulfillment partners involved in processing or shipping an order.
- Shipping and delivery carriers.
- Website hosting, customer relationship management, communications, analytics, security, and technology providers.
- Professional advisers such as accountants, attorneys, or insurers where appropriate.
- Government authorities or other parties when required by law, legal process, or reasonably necessary to protect our rights, customers, business, or property.
We may also disclose information in connection with a merger, acquisition, financing, sale of assets, business reorganization, or similar business transaction.
5. Cookies and Website Analytics
Our websites and service providers may use cookies, pixels, scripts, local storage, and similar technologies to operate the website, remember preferences, understand site usage, measure performance, prevent fraud, and support marketing and advertising activities.
You may be able to control certain cookies through your browser or device settings. Disabling cookies may cause some website or ecommerce features to function differently or become unavailable.
6. Email and Text Messages
If you provide your email address or mobile telephone number, we may use it for transactional communications relating to your inquiries, orders, appointments, service requests, shipping, or customer support.
We may send marketing or promotional communications when permitted by applicable law and when any required consent has been obtained.
Consent to receive marketing text messages is not a condition of purchasing goods or services. You may request to stop marketing text messages by replying STOP to an applicable message. Message and data rates may apply.
Mobile telephone numbers, text-message opt-in information, and consent records will not be shared with third parties or affiliates for their own marketing or promotional purposes. Such information may be provided to service providers when necessary to operate or deliver our messaging services.
7. Data Retention
We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide products or services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and satisfy legal, tax, accounting, or regulatory requirements.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information under our control. However, no website, electronic transmission, storage system, or method of communication can be guaranteed to be completely secure.
9. Your Privacy Choices and Rights
Depending on where you live and the laws that apply to our business, you may have certain rights regarding your personal information. These may include the ability to request access to, correction of, deletion of, or a copy of certain personal information.
Where applicable, you may also have rights to opt out of certain processing activities, including the sale of personal data, targeted advertising, or certain forms of profiling.
We may take reasonable steps to verify your identity before completing a privacy request. We will process valid requests as required by applicable law.
To submit a privacy request, contact us using the information in the "Contact Us" section below.
10. Children's Privacy
Our websites, products, and services are not directed to children under 13, and we do not knowingly seek to collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so that we can review and address the matter.
11. Third-Party Websites and Services
Our websites may contain links to websites or services operated by third parties, including manufacturers, suppliers, social-media platforms, payment providers, or other businesses.
This Privacy Policy does not govern the privacy practices of third parties. We encourage you to review their privacy policies before providing them with personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, practices, or applicable requirements.
When we update this policy, we may revise the Effective Date shown at the top of this page.
13. Contact Us
Questions about this Privacy Policy or requests concerning your personal information may be directed to:
Odessa, TX 79762
Phone: 432-631-8508
You may also contact us through the Contact page on The Stroke Shop website.