We want you to order the right part for your Power Stroke the first time. If you need to request a return, exchange, or other resolution, contact The Stroke Shop so we can review the order and help determine the appropriate next step.
Standard return requests must be made within 14 days of delivery.
To qualify for a standard return, the product must be unused, uninstalled, and in its original condition. Original packaging, instructions, hardware, accessories, and other materials included with the product should also be retained when applicable.
Please contact The Stroke Shop before sending any product back. A return is not considered approved simply because an item has been shipped back to us or to a supplier.
All returns must be reviewed and approved by The Stroke Shop before the product is shipped back.
Depending on the product and fulfillment source, we may provide specific return instructions, an authorization number, a return address, or other information needed to complete the return.
Do not assume that the return address is the same as The Stroke Shop's Odessa location. Some products are fulfilled by manufacturers, distributors, or other suppliers and may need to be returned to a different location.
Products that have been used, installed, modified, damaged after delivery, or otherwise placed into service do not qualify automatically for a standard return.
Requests involving used or installed parts will be reviewed case by case. Approval is not guaranteed and may depend on the condition of the item, the reason for the request, manufacturer or supplier requirements, and other circumstances related to the order.
Please contact The Stroke Shop before removing, returning, or discarding a product when you believe there may be a defect or other issue.
If an item arrives damaged, appears defective, or is different from what you ordered, contact The Stroke Shop as soon as possible.
These situations are reviewed case by case. We may request photographs, packaging information, shipping labels, product numbers, or other details needed to review the issue with the applicable carrier, manufacturer, distributor, or supplier.
Depending on the circumstances and approval of the claim, the appropriate resolution may include replacement, return, refund, or another reasonable solution.
Please keep the product, original packaging, shipping box, shipping label, and related materials until the issue has been reviewed.
For an approved standard return where the product is not defective, damaged, or incorrectly supplied, the customer is generally responsible for return shipping costs unless The Stroke Shop agrees otherwise.
For damaged, defective, or incorrect items, return shipping and other shipping arrangements will be determined as part of the case-by-case review.
Customers should follow the return instructions provided by The Stroke Shop. Shipping an item to an unauthorized address may delay or prevent the return from being processed.
Certain manufacturers, distributors, suppliers, or product categories may impose restocking fees or other return restrictions.
If a restocking fee or supplier-specific restriction applies to an approved return, The Stroke Shop will communicate the applicable information during the return review process before the return is finalized whenever reasonably possible.
Return eligibility may also be affected by manufacturer or supplier requirements that apply to the specific product ordered.
Certain products may have different return requirements due to the nature of the item or restrictions imposed by the manufacturer or supplier.
This may include special-order or custom products, electrical or electronic components, clearance items, products made or configured for a specific application, or other manufacturer-restricted items.
Any applicable restrictions will be considered when the return request is reviewed. Customers are encouraged to contact The Stroke Shop before ordering if they have questions about return eligibility for a particular product.
If you need to cancel an order, contact The Stroke Shop as soon as possible.
Cancellation is not guaranteed. Whether an order can be cancelled depends on its fulfillment status and whether it has already been submitted to, processed by, or shipped from the applicable manufacturer, distributor, or supplier.
Once an order can no longer be cancelled, any request to return the product will be handled under the applicable return terms in this policy.
Approved refunds are processed after the returned product has been received and the return has been reviewed and accepted.
Any applicable approved deductions, including authorized restocking fees or other charges associated with the return, may be deducted from the refund where applicable.
Refunds will generally be issued back to the original payment method when possible. After a refund is processed, the amount of time it takes to appear in the customer's account may vary depending on the customer's bank, card issuer, or payment provider.
Certain automotive products may include a core charge or require the return of an eligible core.
Core-return requirements, condition standards, deadlines, shipping requirements, and core-credit amounts may vary by product and supplier. When a core applies, the applicable terms for that product or supplier will govern the core return.
Contact The Stroke Shop for instructions before shipping a core return.
A warranty claim is separate from a standard product return.
Products may be covered by a manufacturer or supplier warranty where applicable. Warranty coverage, exclusions, claim procedures, labor coverage, shipping costs, and other terms are determined by the applicable warranty provider.
Contact The Stroke Shop if you believe you have a warranty-related issue. We can review the situation and help determine the appropriate next step, but warranty approval remains subject to the applicable manufacturer or supplier terms.
Customers are responsible for reviewing product information and selecting the appropriate product for their vehicle and application.
If you are unsure whether a product is appropriate for your Power Stroke, contact us before ordering or installing the product. The Stroke Shop is happy to assist with fitment and product questions.
Fitment assistance is intended to help customers make informed purchasing decisions but does not replace manufacturer application requirements or guarantee compatibility in every modified or non-standard vehicle configuration.
7101 Faudree Rd Ste 1
Odessa, TX 79762
432-631-8508